Consultation first. Always.
Nothing is sent to anyone who has not spoken to the doctor. Here is exactly what happens between your first call and your first follow-up.
Free phone consultation
Day 0
You book a call by WhatsApp or phone. The doctor asks what you want to change, what you have tried and what worries you.
If a programme is not right for you, you will hear that on the call, along with where to go instead.
Health intake
Before anything is agreed
A short confidential form covers your medical history, current medication, allergies and lifestyle.
Some programmes need blood tests first. If yours does, we tell you which ones and why.
Your personal plan
After the doctor's review
The doctor puts together your plan, what to expect and how progress will be measured.
You receive written instructions and a direct line for questions.
Delivery and payment
Kilifi · Mombasa · Nairobi · countrywide
Everything is packed and delivered with the storage conditions it needs, including temperature control where required.
Payment is by M-Pesa. You get a clear confirmation for every payment.
Follow-up reviews
Scheduled check-ins
The doctor checks in at set points to see how you are responding and whether anything needs to change.
You can raise concerns at any time between reviews.
Safety comes before results.
A doctor-led service is only worth anything if it says no when it should.
Who we may turn away
- Anyone pregnant, trying to conceive or breastfeeding, for most programmes
- People under 18
- Some existing medical conditions, depending on the programme
- Anyone whose medication would interact badly
- Anyone who needs a specialist before anything else
How we work with your own doctor
If you already see a doctor or specialist, tell us. We are happy to work alongside them, and we will encourage you to keep them informed.
If something in your history needs an in-person examination, we will say so rather than guess over the phone.
Repair the base. Then raise the ceiling.
Sequencing is part of the treatment. Many people try to fix everything at once. We look for what is limiting you first, such as poor recovery, inflammation or low energy, and address that before adding anything that asks more of your body.
Your plan is written in stages, and each stage is reviewed before the next one starts.
Delivery
We are based on the coast and in Nairobi, and deliver across Kenya. Delivery times depend on your location and are confirmed when your plan is agreed.
Outside Kenya? Ask us first. Import rules differ from country to country, and we will only send where it is allowed.
Payment
We accept M-Pesa and will confirm other payment options on request. Costs are explained during consultation, before you commit to anything.
There is no charge for the first consultation.
Start with a conversation.
The first consultation is free and happens over the phone. Tell the doctor what you want to change. You will get a straight answer on whether we can help.